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Certified KPI Professional (CKPIP)

Course Overview

In the pursuit of business goals, organizations prioritize achievement. The key to understanding goal achievement lies in measuring them against appropriate standards—Key Performance Indicators (KPIs). These are the basis of effective planning and integral to any business strategy. Well-crafted KPIs in sales, marketing, management, HR, or project management can determine success or failure. Conversely, inadequate (KPIs) have the potential to revoke the hard work of your team. Therefore, the skill to meticulously choose, formulate, and assess KPIs is a valuable asset for any specialist aiming to guarantee the success of a project or task. Comprehensive KPI training is crucial for all those seeking to fortify their capabilities in this critical aspect.

This certified course offers a comprehensive approach to KPI mastery. Learn the essence of KPIs, the tailored development stages, and analyze impactful case studies. Learn from successfully implemented KPI dashboards, software, and smart KPIs to adopt best practices. Discover how to evaluate, measure, and visualize KPI efficiency, justifying selections to stakeholders.

During the training sessions of this course, a diverse array of topics will be explored, allowing you to gain a detailed set of essential skills. You will not only improve your expertise, but also evolve into a highly skilled specialist, well-equipped to meet the demands of any dynamic business. The key highlights of this course:

  • Identify the most relevant types of KPIs for your specific case
  • Formulate performance indicators with careful consideration of intended results
  • Learn the best practices for evaluating KPIs
  • Effectively implement a KPI project within your organization
  • Create dashboards and other visual tools for improved KPI representation
  • Develop an action plan for tangible and measurable results

Who Should Attend

  • Senior Managers and Leaders
  • Business Planners and Analysts
  • Project Managers
  • Middle Management
  • Everyone who is interested in increasing the performance of their organization

Course Objectives

At the end of this course, participants will be able to:

  • Be able to create KPIs that are required for your particular situation and organization
  • Understand the importance of KPIs and why you can’t neglect them in your company
  • Be aware of KPI benchmarks among different departments and sectors
  • Define Key Performance Indicators for all crucial organizational departments
  • Get a detailed and nuanced understanding of the KPI creation process
  • Learn how to use root cause analysis for KPI evaluation
  • Understand the risks of KPI measurements and how to deal with them
  • Explore how to use a Balanced Scorecard for documenting KPIs
  • Understand how to implement a Key Performance Indicators project successfully
  • Know the best tools for the KPI measurement process
  • Develop an action plan that will help you to bring all your KPI implementation ideas to life

Course Content

Introduction to KPIs

  • What is a KPI?
  • Difference between KPI and objective
  • Difference between KPI and initiative

KPI Selection

  • What makes a KPI relevant
  • How KPIs are related to performance management
  • The link between KPIs and strategic objectives
  • How many KPIs are ideal?

Defining Crucial KPIs

  • Assessing your current KPI measurement system for enhancements prospects
  • Use of KPIs in different management areas to target and achieve performance plans
  • Defining financial KPIs to measure outcome-based goals
  • Customer value and satisfaction KPIs that allow you to achieve operational excellence
  • Defining product and service quality KPIs to target the best industry standards
  • Defining process and operational efficiency KPIs that initiate internal activities
  • Measuring societal results that ensure sustainability
  • Defining the performance of human capital and satisfaction KPIs
  • The Employee Satisfaction Index (ESI)
  • KPIs for learning, innovation, and growth

Process of KPI Creation

  • Understanding the intended results
  • Determine alternative ways to measure the intended results
  • Determining the best performance measure

Process of KPI Evaluation

  • Using root cause analysis to determine KPIs
  • Using cause-effect analysis to determine KPIs
  • Understanding KPI thresholds
  • Understanding and managing risks in KPI measurements

Documenting KPIs

  • Recording KPI-based activities
  • Creating KPI targets
  • Using a Balanced Scorecard to document KPIs

Achieving Results in the KPI Implementation Project

  • Importance of senior team commitment to secure execution
  • Implementing results-oriented standards and culture for the KPI project
  • Defining and setting the appropriate KPI development strategy which fits the company culture
  • Broadcasting the KPI system to all employees
  • Initiating the use of KPIs by employees in their daily tasks
  • Optimizing KPIs to maintain their relevance so they are in line with strategic plans

Performance Evaluation with KPIs

  • The relationship between performance and incentives
  • Consequences of your measurements
  • Linking measurements and rewards

KPI Measurement Process Management

  • KPI data sheets as the key tool for managing KPIs
  • Types of performance dashboards and KPI cascading
  • Linking KPIs to strategy to ensure measurement of the right things at the right time
  • Benchmarking and developing inspiring targets
  • Gathering KPI data effectively and efficiently
  • Collaborating with people to gather data
  • Ensuring relevance, timeliness, and accuracy of data

KPI Data Visualization

  • Using graphic representations of data
  • Using performance dashboards
  • Designing visuals for optimal impact

Action Plan: Develop Measures for Your Organization

  • Developing measures for strategy execution
  • Developing measures for operations
  • Developing measures for projects
  • Developing measures for employee performance
  • Best practices of measuring and managing risk – developing KRIs (Key Risk Indicators)

Table of Contents

Course Code DU0702 Category
Location: Dubai, UAE
Duration: 5 Days
Language: English
Cost: 15,770 SAR
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