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Problem Solving & Decision Making Training

Course Overview

While some may rely on intuition or experience, this approach of Problem Solving is often unreliable. Our Problem-Solving & Decision-Making Training provides decision-makers with a clear guideline, inspiring self-confidence and enabling them to make better decisions.

This course is a journey towards taming creativity, exploring convergent and divergent thinking, and understanding consumer decision-making processes. The curriculum empowers strategic problem exploration and definition, optimizing time and efforts for crucial issues. By mastering proven techniques of creative problem-solving, you will be able to approach challenges with fresh perspectives, deal with ambiguity, and implement the best solutions.

Key Highlights:

  1. Acquire techniques to unleash your creativity
  2. Understand a systematic approach to creative problem-solving
  3. Precisely define problems through root cause analysis
  4. Practice divergent and convergent ideation techniques
  5. Navigate common problems based on decision-making examples
  6. Minimize potential errors in your day-to-day problem management

Who Should Attend

  • Supervisors
  • New and experienced Business Executives
  • Senior and Middle Managers
  • Project managers
  • HR Managers
  • All professionals involved in problem-solving and decision making
  • All individuals who want to become better at making decisions

Course Objectives

At the end of this course, participants will be able to:

  • Completely rethink the way you address problem-solving
  • Recognize that creativity is a skill and it can be developed
  • Enable and embrace the inner source of creativity within you
  • Learn techniques that will help you to understand the cause of the problem
  • Practice brainstorming techniques and using mind maps
  • Understand the framework of convergent ideation techniques
  • Realize why you shouldn’t blindly rely on intuition when making a decision
  • Know how to work with team-based or group decisions
  • Learn how to overcome paralysis by analysis while making a decision
  • Exercise various tools and techniques for evaluating solutions
  • Implement a solution and know how to track and monitor its application

Course Content

Introduction to Creativity

  • The process of creativity
  • Creativity applies to all spheres of life, not just to art
  • Common barriers to creativity
  • Creativity vs. Innovation

Introduction to Creative Problem-Solving

  • Is creativity in problem-solving always necessary?
  • Principles of creative problem-solving
  • Divergent thinking
  • Convergent thinking
  • Frameworks for creative problem-solving

Exploring and Defining Problems

  • Understanding the cause
  • How to be sure if this problem is real
  • Root cause analysis
  • Kepner-Tregoe process
  • Pareto analysis
  • Understanding systems

Divergent Ideation Techniques

  • Brainstorming Techniques
  • Visual mapping techniques
  • Using mind maps and fishbone diagrams
  • Questioning Assumptions
  • Context Mapping

Convergent Ideation Techniques

  • Pair & Share Technique
  • How-How Diagrams
  • PPCO Framework
  • ALU Framework

Solution Analysis

  • Using Logic vs. Intuition
  • Viewing solutions in multiple ways
  • The process of narrowing down solutions
  • Creating rating charts
  • Conducting risk analysis
  • Individual vs. team-based decisions
  • Common Problems in decision-making and how to deal with them
  • Cultural differences
  • Quality of Data
  • Accountability and transparency
  • Trust

Making a Decision

  • Styles of decision-making
  • Understanding sensitivities
  • Understanding paralysis by analysis
  • How to deal with the ambiguity of outcomes
  • Applying tools and techniques for evaluating solutions
  • The Sunk Cost paradox
  • Golden rules of decision-making
  • Finalize decisions with the Decision Matrix

Implementing the Solution

  • Considering implementation in advance
  • Planning and delegation
  • Problem solved? – Tracking and evaluation
  • Develop and review follow-up contingency actions
  • Formulate an after-the-action review process
  • Applying a risk assessment in decision-making

Table of Contents

Course Code DU1406 Category
Location: Dubai, UAE
Duration: 5 Days
Language: English
Cost: 15,770 SAR
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