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Certified Quality Management Professional

Course Overview

Total Quality Management is a dynamic and organization-wide approach dedicated to enhancing product and service quality while optimizing resource productivity. This structured program is designed to continuously refine organizational processes, ensuring excellence at every step of the workflow.

This intensive Certified Quality Management Professional course offers in-depth insights into the Introduction to Total Quality Management, Approaches of TQM, Process & Implementation of TQM, Requirement of TQM, Principles of TQM, Quality Association with TQM, and the Cost of Quality, with Concluding Remarks—a Case Study on TQM that brings theory to life.

TQM is a universally recognized and practiced concept across all departments and organizations, by enrolling in this training course, you will gain a comprehensive understanding of Total Quality Management and also empower yourself to make an impact within your organization.

Who Should Attend

  • For those involved in TQM or those who want to learn more about the topic
  • Managers or directors who have the responsibility of implementing TQM in their Organization

Course Objectives

At the end of this course, participants will be able to:

  • The required skill, understanding and confidence to partake in and play a significant role in the implementation of a total quality management system in the organization, in turn supporting career growth and progression
  • The necessary confidence and knowledge to train other professionals on total quality management
  • The ability and knowledge to contribute to organizational growth and development by delivering better quality, following the requirements of clients
  • The confidence, experience and understanding to check existing processes and procedures followed within the organization for adherence to standards set and suggesting changes if required
  • The required skillset and capabilities to work with advanced tools and concepts to set up total quality management systems within the organization
  • To describe the importance of quality models.
  • To identify various quality concepts.
  • To compare various TQM philosophies.
  • To apply TQM improvement tools to enhance customer satisfaction and improve processes within their organization.
  • To discuss widely-used improvement methodologies.

Course Content

Introduction to Total Quality Management (TQM) Concepts

  • Definition of Quality and Quality Models
  • History of Quality
  • What is TQM?
  • The Relationship Between ISO 9000 and TQM
  • Benefits of Implementing a Quality Model
  • The Cost of Poor Quality.
  • The Gurus Comparison (Deming, Crosby, Juran, Etc.)
  • National Quality Award:
    • The Malcolm Baldrige National Quality Award
  • Choosing the Right Model for Your Organization.
  • The Quality Maturity Ladder.

The Success Elements of TQM

  • Customer-Driven Quality.
  • Plan-Do-Check-Act Model (PDCA).
  • Eight Step Problem-Solving Methodology.
  • Process Thinking.
  • Eliminating the Non-Value Added.
  • Management by Facts and Data.
  • Continual Improvement and Kaizen.
  • Enhanced Employee Participation and Decision-Making through Idea Generating Systems.

Tools for Total Quality Management

  • What Is a Quality Tool?
  • The Seven Quality Control Tools.
  • Cause-and-Effect Diagram, Check Sheet, Control Charts, Histogram, Pareto Chart, Scatter Diagram, Stratification.
  • Benchmarking
  • Failure analysis
  • PDCA (Plan–do–check–act) cycle
  • Process management
  • Product design control
  • Statistical process control
  • Tree Diagrams: How-How and Why-Why Diagrams.
  • Force Field Analysis.
  • Affinity Diagrams.
  • Process Mapping.
  • Poka Yoke.
  • Lean Thinking.
  • Visual Management and5S Programme.
  • Six Sigma.

Elements of Total Quality Management

  • Ethics
  • Integrity
  • Trust
  • Training
  • Teamwork
  • Leadership
  • Recognition
  • Communication

Steps to Implement a Total Quality Management System

  • Identify the need for change
  • Clarify vision and mission with management and employees
  • Survey key customer groups
  • Identify critical success factors (CSFs)
  • Map major processes/sub-processes
  • Train and re-train employees
  • Develop improvement plan
  • Measure and report

Challenges to Total Quality Management

  • Constraints by quality culture
  • Autocratic style of leadership
  • Lack of employee commitment
  • The improper channel of communication
  • Quality certifications regarded as bureaucratic exercise
  • Problems identifying customer needs

Table of Contents

Course Code DU0801 Category
Location: Dubai, UAE
Duration: 5 Days
Language: English
Cost: 15,770 SAR
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