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Certified Professional in Documenting Policies & Procedures

Course Overview

Going beyond the art of document drafting, our certified course emphasizes on Policy, Procedure, and related documents such as Specifications and Standards. Explore real-world examples to create these documents, understand main clauses, and discover practical methods for drafting Policies and Procedures, minimizing ambiguity and uncertainty.

When you become a Certified Professional in Documenting Policies & Procedures, you’ll ensure that common errors of this field become a thing of the past. Enroll now to enhance your document creation skills and reduce related disputes.

Who Should Attend

  • Quality Assurance Professionals
  • Human Resource Professionals
  • Policies Owners and Writers
  • Managers at all levels who wish to consolidate, refresh and reinforce their knowledge and skills

Course Objectives

At the end of this course, participants will be able to:

  • Increase recognition of the use of Policy and Procedures
  • Develop drafting skills, which will be useful tools in all types of documents
  • Improve clarity of expression in documents
  • Increase working knowledge of implications and potential problems with Policy and Procedures
  • Better awareness of the commercial impact of drafting issues
  • Improve the ability to reduce the risks
  • Gain an opportunity to review Policy and Procedures and understand their importance to business
  • Obtain the ability to get a broad view of the importance of Policy and Procedures and similar documents and their role in the organizational management
  • Understand the different roles of documents
  • Learn drafting skills that will be usable in a wide range of situations
  • Have the chance to practice drafting skills in a non-threatening environment
  • Improve their strategic thinking on how to develop Policy and Procedures documents
  • Learn practical techniques for the drafting of Policy and Procedures
  • Identify where things can go wrong, and learn how to avoid problems, or mitigate their effects through well-drafted documents and good management

Course Content

Introduction to Policy & Procedure Writing:

  • Why they are important
  • What makes a good Policy
  • The structure of Policy and Procedures
  • Writing styles
  • Incorporation of other documents

The Governance and Roles Involved in Policy:

  • The role of Policy and Procedures
  • What needs to be included
  • Who needs to be involved
  • The review process
  • The approval process
  • Publication

How to Implement Policy & Procedures:

  • Review of examples of Policy and Procedures
  • Avoiding ambiguity
  • Standards –ISO
  • Communications
  • How to ensure staff compliance
  • Maintenance

Drafting Policy & Procedure:

  • Drafting guides
  • Best practice
  • Useful tips
  • Effective writing
  • Commercials
  • Drafting exercises, based on the documents reviewed

Implementation of Policy & Procedures:

  • Change Management strategies to ensure effective implementation
  • Differentiate between visual clarity and visual clutter
  • Enabling users to locate information efficiently
  • Publication formats and related technology
  • Checklist: Is your document format designed for readability?
  • Coordinating and communicating the changes

Evaluation:

  • Management of the Revision cycle
  • Evaluating the need for changes in policy or procedure
  • Revisions with minimum disruptions inclusive of acceptance
  • Do’s and don’ts of electronic policies and procedures
  • Case Studies on Policies and Procedures

Table of Contents

Course Code DU0804 Category
Location: Dubai, UAE
Duration: 5 Days
Language: English
Cost: 15,770 SAR
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