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Business Etiquette & Protocol Training Course

Course Overview

Discover the art of impactful communication with our Business Etiquette and Protocol Training Course.

Etiquette rules cover a spectrum of guidelines, ranging from initiating and concluding conversations to appropriate attire for various occasions, introducing guests, and dining etiquette. Mastering the art of engaging in meaningful conversations and fostering positive interactions that build trust and respect is a key factor in winning both people and business deals.

In the professional world of success, Business etiquette, is a cornerstone, it extends beyond mere politeness; it shapes how we influence the overall atmosphere for our colleagues and business partners. Addressing behaviors, expectations, and culture, recognizing that these etiquettes may vary across different workplaces. It is deeply linked with corporate culture, forming a primary part of a professional environment.

Don’t underestimate the impact of first impressions, according to statistics – the critical decision of whether someone likes or trusts you is made within the initial seven seconds of meeting. Break it down: 60% appearance, 30% tone of voice, and 10% actual content of the conversation. Realize that 90% of your Professional Business and Corporate Etiquette significantly influences your interactions with co-workers, business partners, and clients. There are no second chances for a first impression – it must be perfected from the “first” time.

This program empowers you to refine your corporate skills, it enables you to navigate the business world with confidence and professionalism. The course not only enhances personal interactions but also contributes to career advancement and personal growth by positioning individuals as recognized professionals in their field.

Who Should Attend

  • Individuals looking to become professionals at their workplaces and build their overall inter-personal skills within society
  • The course is important for those looking for organizational growth and move into different professional roles.
  • Marketing and Sales executives who meet and network with multinational clients and vendors
  • Managers, Supervisors, team leads, executives, officers, and all look to sharpen their skills to succeed in everyday professional life.

Course Objectives

At the end of this course, participants will be able to:

  • Set the best impression by your professional corporate skills
  • Understand Body language and the influence of it
  • Sharpen your office skills including telephonic, letter and email communications
  • Learn details of business dining skills and mannerisms
  • Understand dress codes for different occasions
  • Learn about multi-cultures and managing people
  • Develop skills to effectively interact with International and government diplomats

Course Content

Definitions of Etiquette and Protocol

  • The Importance of Etiquette in Business.
  • The Importance of Protocol in Business.
  • Applying the Right Behavior in Different Situations.
  • Creating the Right Image for your Organization.
  • Image Building and Image Management.

The First Impression

  • Effective Professional Introduction
  • Making a First Impression, the first time
  • Minimizing Uneasiness
  • Use of Business Cards
  • Remember the names

Body Language

  • Levels of conversations
  • Start and End of Conversations
  • Types of Handshake
  • Eye Contact
  • Body Language
  • Maintaining Posture

Internal Office Etiquettes

  • Office Conduct and respect
  • Communications and professionalism
  • Time Management
  • Working out of the office
  • Eating at the Workplace
  • Do’s and Don’ts in an office meeting

Email Etiquettes

  • Business Email Etiquette
  • Proper use for forwarding to CC and BCC
  • Grammar, Acronyms and auto-correct
  • Navigating unexplored social-network territory at work
  • Top technology tips and netiquette

Dressing Etiquette

  • Constructing a Personal brand
  • Essentials of Grooming
  • Business Casual and techniques
  • Understanding Dress Codes
  • Accessorizing professionally
  • Personal Style – Male and Female
  • Travel/ outdoor Etiquettes

Dining Etiquette

  • Eating Out Ordering in a Restaurant
  • Handling the Napkin, Plates and Glassware
  • Dining- Dos and Don’ts
  • Body Language at a business lunch/dinner
  • Host and Guest Etiquettes
  • Toasting
  • Handling table mishaps
  • Paying the Bill
  • Tipping

The Ideal Host

  • Key Qualities of the Ideal Host.
  • Dealing with Different Types of Guests.
  • Handling Difficult Personalities.
  • Dealing with Guests’ Complaints.
  • Handling Guests’ Complaints in a Timely Manner.
  • Perception and Business Relations.

Managing Events and Behavior

  • The Business Meal.
  • Table Manners at Business Lunches and Business Dinners.
  • Setting of the Room and Table.
  • Mistakes to Avoid at Business Events.
  • Meeting Guests at Airports.

Telephonic Etiquette

  • Appropriate Greetings and Introduction
  • Sensitivity to the tone of voice
  • Professional business communication
  • Active listening
  • Telephonic Interruptions
  • Use of speakerphone
  • Dealing with Voice Mail
  • Do’s and Don’ts Mobile Phones

Writing Etiquette

  • Business Letter Writing Skills
  • Formal Letters
  • Informal Letters
  • Headings and Introductions
  • Focus points
  • Reader-Friendly writing
  • Business tone
  • Privacy and compliance

Managing multi-cultures

  • Understanding Culture in people management
  • Multi-cultural organization
  • Cultural practices and perspectives
  • Cultural Differences and behaviors

International Standards and Government Diplomats

  • International standard Etiquettes
  • Interacting with Government Diplomats
  • Diplomatic Etiquette and Protocol
  • General Rules
  • Important Points
  • Preparation Tips

Table of Contents

Course Code DU0601 Category
Location: Dubai, UAE
Duration: 5 Days
Language: English
Cost: 15,770 SAR
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