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Management Skills for New Managers & Supervisors

Course Overview

Middle management plays a pivotal role as the essential link between senior leadership and lower-level teams within organizations. To succeed in this crucial position, individuals must possess specific competencies, including strategic implementation, creating a productive work environment, and effective communication across organizational levels. Middle management courses offer invaluable benefits for those aspiring to or currently occupying such roles.

Our course, tailored for both new and experienced managers, unlocks the potential of middle management by equipping specialists with a distinct set of competencies. From strategic implementation to fostering a productive work environment and effective communication, participants gain essential skills for immediate impact.

Throughout the course, participants will engage in role-play activities within groups and pairs, providing practical practice for the required skills. Additionally, individual surveys will be conducted to evaluate participants’ leadership style, preferred team role, default conflict resolution style, and default communication style.

As the training course concludes, participants can anticipate the following outcomes:

  1. Develop a comprehensive understanding of the specific roles and responsibilities associated with effective management.
  2. Assess personal leadership styles and learn how to leverage the advantages of each style.
  3. Gain knowledge on building and sustaining effective teams.
  4. Acquire skills in performance management, including goal setting and delivering constructive feedback.
  5. Improve problem analysis and solution selection within the team.
  6. Strengthen competencies in motivating team members to achieve enhanced results, fostering a more productive work environment.

Drive direct improvements in performance with our Management Skills training course for middle managers.

Who Should Attend

  • Managers with up to 3 years of experience
  • Team Leaders with up to 3 years of experience
  • Supervisors with up to 3 years of experience
  • Newly appointed Managers in the different departments such as HR, Operations, Sales, Marketing, Accounting & Finance, and more
  • Anyone who wants to become a manager and be prepared for the upcoming role

Course Objectives

At the end of this course, participants will be able to:

  • Change your mindset to be prepared for your new role as a supervisor
  • Know how to behave at every stage of the team formation process
  • Apply the essentials of situational leadership in moments of uncertainty
  • Establish processes and procedures that allow the building of a transparent workflow
  • Deal with various barriers to communication and improve your cultural awareness
  • Become more stress resilient and master time management techniques
  • Set goals for yourself and your team that will be both inspirational and realistic
  • Boost your critical thinking skills for better solving of day-to-day problems
  • Master performance management to lead your team to the next level
  • Become a master of transformation and learn how to deal with change resistance
  • Be fully prepared to start a successful managerial career

Course Content

Responsibilities and challenges of a new manager

  • Why most new managers and supervisors experience challenges
  • Key qualities and abilities required for effective management
  • Shifting Your Mindset Along with Your New Role

Teams and leadership

  • Elements which differentiate regular teams from high performing teams
  • Main differences between teams and workgroups
  • Stages of team formation
  • What to do if you’ve been promoted within an existing team or appointed to a new team
  • Dynamics
  • Habits
  • What you should do
  • How to implement changes if needed
  • Team dynamics and team building
  • How and why teams fail – Collection of real-life cases
  • Concept of Situational leadership and its application to team leadership
  • Leadership – Definition and Related Qualities Required to Lead People
  • Leadership Styles – Which one is appropriate when? A possible mixture of styles
  • Fundamentals of Emotional Intelligence for leaders

Organization

  • Importance of establishing processes that are clear for you and your team
  • Creating and applying reliable workflow systems
  • When to consider revising the established processes

Communication

  • Communicating effectively – how to be heard as a new supervisor
  • Body Language Impact of Non-Verbal Communication
  • Understanding cross-cultural communication and being culturally aware
  • Improving Corporate Communication and Negotiation skills
  • Understanding Different Behavioral Styles and adapting your communication style
  • Working relationships – main rules – within the team and with colleagues
  • How to choose the right communication means for different tasks and processes
  • Establishing communication rules and standards for you and your team

Time and stress management

  • Causes and symptoms of stress
  • Techniques and approaches to managing stress
  • Definition of time management
  • Identifying your time-wasters with the activity log
  • Dealing with and managing your time-wasters
  • Leading productive meetings

Goal setting and planning skills

  • What should the new manager plan?
  • Analyzing issues – how to reveal the gaps and ways to eliminate them
  • How to set goals as a new manager and get processes up and running
  • Evaluating and reviewing set goals

Problem-solving and decision-making

  • The traditional approach to problem-solving
  • Proven techniques: the helicopter view, fishbone, and How-How technique
  • The dos and don’ts of brainstorming techniques
  • Decision-making techniques
  • Critical Thinking Skills
  • Applying problem-solving and decision-making strategies to really difficult situations
  • How to optimize decision-making

Continuous performance management

  • Defining the goals of performance management
  • Identifying the process and challenges
  • Conducting a self-audit on performance management
  • Managing and Reviewing Performance
  • Rewarding Employees

Achieving excellence in motivation

  • Definition of motivation and the main theories
  • Recognizing a new manager’s role in team motivation
  • Exploring important elements of the motivational process
  • Managerial practices for building a motivational environment
  • Managing and Motivating a Diverse Workforce

Delegation and control

  • Definition of delegation and why to delegate
  • Evaluating your present delegation practices and the related challenges
  • Steps to effective delegation

Improvement plan for you and your team

  • Developing improvement plans for you and your team
  • Handling different reactions to change from team members and colleagues
  • Dealing with typical change resistance scenarios
  • Applying an action plan for your personal and team improvements

Table of Contents

Course Code DU1302 Category
Location: Dubai, UAE
Duration: 5 Days
Language: English
Cost: 15,770 SAR
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