CompTIA A is the industry standard for establishing a career in IT and the preferred qualifying credential for technical support and IT operational roles. It is about much more than PC repairs. Candidates are better prepared to troubleshoot, and problem solves, and technicians better understand a wide variety of issues ranging from networking and operating systems to mobile devices and security. A supports the ability to connect users to the data they need to do their jobs regardless of the devices being used.

CompTIA A CORE 1 (220-1001) 

• Mobile Devices
  • Install and configure laptop & components
  • Compare and contrast characteristics of various types of other mobile devices
  • Connect and configure accessories and ports of other mobile devices & accessories
  • Configure basic mobile device network connectivity and application support
  • Use methods to perform mobile device synchronization
• Networking
  • Compare and contrast TCP and UDP ports, protocols, and their purposes
  • Compare and contrast common networking  hardware devices
  • Install and configure a basic wired/wireless SOHO network
  • Compare and contrast wireless networking protocols
  • Summarize the properties and purposes of services provided by networked hosts
  • Explain common network configuration concepts
  • Compare and contrast Internet connection types, network types, and their features
• Hardware
  • Explain basic cable and connector types, features, and their purposes
  • Summarize power supply types and features
  • Select and configure appropriate components  & devices for a custom PC configuration to meet customer specifications or needs
  • Configure SOHO multifunction devices/ printers and settings
  • Install and maintain various print technologies
• Virtualization and Cloud Computing
  • Compare and contrast cloud computing concepts
  • Set up and configure client-side virtualization
• Network and Hardware Troubleshooting
  • Use the best practice methodology to resolve problems
  • Troubleshoot hard drives and RAID arrays and problems related to motherboards, RAM, power and more
  • Troubleshoot video, projector, and display issues
  • Troubleshoot common mobile device issues while adhering to the appropriate procedures
  • Troubleshoot common wired and wireless network problems

CompTIA A CORE 2 (220-1002)

• Operating Systems
  • Compare and contrast common operating system types and their purposes
  • Compare and contrast features of Microsoft Windows versions
  • Summarize general OS installation considerations and upgrade methods
  • Use appropriate Microsoft command line tools
  • Use Microsoft operating system features and tools
  • Use Microsoft Windows Control Panel utilities
  • Summarize application installation and configuration concepts
  • Configure Microsoft Windows networking on a client/desktop
  • Use features and tools of the Mac OS and Linux client/desktop operating systems
• Security
  • Summarize the importance of physical security measures
  • Explain logical security concepts
  • Compare and contrast wireless security protocols and authentication methods
  • Given a scenario, detect, remove, and prevent malware using appropriate tools and methods
  • Compare and contrast social engineering, threats, and vulnerabilities
  • Compare and contrast the differences of basic Microsoft Windows OS security settings
  • Implement security best practices to secure a workstation
  • Implement methods for securing mobile devices
  • Implement appropriate data destruction and disposal methods
  • Configure security on SOHO wireless and wired networks
• Software Troubleshooting
  • Troubleshoot Microsoft Windows OS problems
  • troubleshoot and resolve PC security issues
  • Use best practice procedures  for malware removal
  • Troubleshoot mobile OS and application issues
  • Troubleshoot mobile OS and application security issues
• Operational Procedures
  • Compare and contrast best practices associated with types of documentation
  • Implement basic change management best practices
  • Implement basic disaster prevention and recovery methods
  • Explain common safety procedures
  • Explain environmental impacts and appropriate controls
  • Explain the processes for addressing prohibited content/ activity, and privacy, licensing, and policy concepts
  • Use proper communication techniques and professionalism
  • Identify the basics of scripting
  • Use remote access technologies