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Certified Executive Personal Assistant EPA

Course Overview

“Behind every great Executive there is a brilliant Personal Assistant”, managers faced with overwhelming challenges, heavily depend on personal assistants to handle significant workloads, contributing substantially to overall results. Without a certified personal assistant, a manager’s effectiveness could be compromised.

Enter our Executive Personal Assistant Training, a transformative program designed for both beginners and professionals aspiring to excel in this critical role. Redefine your significance by acquiring competencies and confidence, for optimal results of collaboration with your boss. Master the best practices covering emotional intelligence, business etiquette, and effective multitasking.

Join us and gain expertise in the following key areas:

  • Elevate your productivity by synchronizing your work style with your manager’s
  • Navigate the delicate balance between independent decision-making and involving your boss
  • Utilize the power of Emotional Intelligence for better relationships with yourself and others
  • Master the art of communication to form exceptional connections and build strong networks
  • Take control of your schedule and stress levels with time-tested management strategies
  • Efficiently organize meetings, events, travel plans, and various tasks

Emerging from this training as a Certified Executive Personal Assistant EPA, you’ll acquire the skills to excel in supporting your boss, handling various tasks with excellence. Enroll now to reflect an immediate impact on your professional journey!

Who Should Attend

  • Executive Secretaries
  • Senior Assistants
  • Personal Secretaries
  • Executive Assistants
  • Personal Assistants
  • Administration Managers
  • Management Secretaries
  • Everyone who wants to become Personal Assistant or polish and improve their existing skill set

Course Objectives

At the end of this course, participants will be able to:

  • Know how to become an indispensable assistant to your manager
  • Skyrocket your overall productivity and enrich your capabilities
  • Understand how to make the right decision in uncommon situations
  • Comprehend all dimensions of Emotional Intelligence and their uses
  • Take your business, phone, and writing etiquette to the next level
  • Handle complaints from both internal and external customers
  • Perfect the file management system and improve document control
  • Learn the guidelines on how to organize and be prepared for any meeting
  • Recognize the factors that cause stress and know how to deal with them
  • Reveal all the gaps in your work and realize what you can do better
  • Be a personal assistant who is professionally prepared for any challenge

Course Content

Progressive role of the executive or personal assistant

  • The strategic role of today’s executive assistant – Developing and Broadening your Role
  • The competencies of the modern personal assistant
  • Understanding the concepts of Structure vs. Culture

Partnering strategically ‘with’ your leader – Optimizing Your Relationship with the Boss

  • Building and Managing the Relationship – Communicating Effectively with your Manager
  • Maximizing your Value Relative to the Boss
  • Knowing and Synchronizing Expectations
  • Adapting to his style and anticipating his needs

The balance between independence and self-willingness

  • Ability to make decisions independently – When to take the initiative
  • Deputizing for the manager, delegating work to others in the manager’s absence
  • Being involved in decision-making processes
  • Exercise: How to act when the situation is not described in your standard responsibilities

Emotional intelligence (EI) tact and skills

  • Definition of EI
  • The conceptual model
  • Understanding the dimensions of EI for a personal assistant

Protocol and business etiquette

  • Principles of business etiquette
  • Dealing with different personalities and cultures

Effective interpersonal communication

  • Building excellent relationships with colleagues
  • Dealing with difficult personalities
  • Working with senior management
  • Win-Win negotiations with suppliers (internal and external) – Principles, planning, tactics
  • Presenting your ideas and influencing others: how to deliver your thoughts with impact

Dealing with visitors and improving customer service

  • Meeting and greeting guests of different seniority levels
  • Developing Inbound & Outbound Telephone Skills
  • Phone communication – Phone etiquette
  • Servicing Internal and External Customers
  • Handling Complaints Professionally
  • Being an Effective Gatekeeper

Written communication

  • Effective Business Writing and Writing Etiquette
  • Business Report Writing
  • Taking dictation and meeting minutes
  • Document Proofreading

Effective time management

  • Developing your planning skills
  • Diary management and calendar management
  • Managing Interruptions – how to be prepared for changes and surprises
  • Developing the techniques of problem solving, multitasking, and dealing with complexity
  • Analyzing your priorities – Urgent/important matrix
  • Applying the best tools and techniques for effective time management

Organizational skills

  • Fundamental GTD principles
  • Organizing Professional Meetings
  • Planning for the Meeting
  • Meeting Etiquette
  • Preparing the Agenda
  • Improving the Effectiveness of your Meetings
  • Actions to Take After Your Meetings
  • Party Planning
  • Travel Arrangements
  • Tradeshows
  • Appointment Booking and Arranging Interviews
  • Sourcing office supplies
  • Household Tasks
  • Shopping

Stress management

  • Identifying causes of stress – Recognizing how stress and feelings affect performance
  • The personal stress worksheet
  • Proven practices to deal with stress effectively

Confidentiality guidelines

  • Your confidentiality duty
  • Keeping data secure
  • Key points you should be aware of
  • What to do in sticky situations

Table of Contents

Course Code DU0201 Category
Location: Dubai, UAE
Duration: 5 Days
Language: English
Cost: 15,770 SAR
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