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Leading institutional Excellence

Course Overview

This course is designed for professionals who will lead and sustain excellence and transformation initiatives inside their organizations.

This advanced course equips participants with the strategic, leadership, and implementation skills needed to apply and integrate recognized excellence models — such as the Government Excellence Model (GEM2), the King Abdulaziz Quality Award (KAQA), the Dubai Government Excellence Model (DGEM), the Qatar Government Excellence Model (QGEM), the European Foundation for Quality Management (EFQM), and other national or international frameworks — to deliver sustainable transformation and superior performance.

Through immersive case studies, interactive workshops, and diagnostic tools, participants learn to align their organization’s strategies and performance with national and global transformation agendas. This course equips you with the capability of driving innovation, resilience, and sustainable performance across public, private, and non-profit sectors.

Who Should Attend

  • Managers and professionals responsible for performance improvement and excellence initiatives in any sector (public, private, non-profit)
  • Employees aiming to deepen their understanding and application of GEM2, EFQM or other excellence models
  • Supervisors and team leaders seeking to lead operational enhancements and innovation
  • Members of internal assessment, quality assurance or transformation units

Course Objectives

At the end of this course, participants will be able to:

  • Understand the Institutional Excellence Models / Frameworks

Gain a clear understanding of the leading excellence models such as GEM2, EFQM and other global performance frameworks

  • Implement Excellence Models within the organization
    Learn how to effectively implement institutional excellence models by integrating their criteria into organizational planning, performance management, and service delivery systems
  • Develop Core Competencies for Institutional Excellence
    Strengthen capabilities in leadership, strategic planning, operational effectiveness, innovation, and customer-centric service, as outlined in recognized excellence frameworks
  • Align Organizational Strategies with National and Sectoral Priorities
    Equip participants to translate national visions, government priorities, and organizational priorities into executable strategies that reflect excellence and transformation standards
  • Utilize Diagnostic and Assessment Tools
    Apply practical tools, including maturity models, self-assessments and excellence indicators, to evaluate current institutional performance and identify areas for development
  • Lead and Manage Institutional Transformation Initiatives
    Gain the skills to design, lead, and sustain transformation projects, ensuring alignment with excellence model criteria and sustainable impact
  • Foster a Culture of Excellence and Continuous Improvement
    Promote internal practices that reinforce learning, agility, and improvement by embedding excellence values across departments and teams

Course Content

Module 1: Foundations of Institutional Excellence

  • Overview of leading excellence models such GEM2, EFQM, QGEM, KAQA and other models
  • The role of institutional transformation in organization development
  • National priorities and the strategic importance of excellence implementation

Module 2: Designing Excellence Implementation Roadmaps

  • Co-developing implementation blueprints withing the organization
  • Identifying enablers: leadership, strategy, people, processes, partnerships
  • Building institutional excellence governance structures
  • Aligning excellence initiatives with organizational strategies

Module 3: Institutional Excellence and Monitoring Performance

  • Setting and cascading performance indicators (KPIs) aligned with GEM2/EFQM and other models
  • Embedding excellence into HR, service delivery, and innovation initiatives
  • Using maturity models, balanced scorecards, and dashboards
  • Using data to drive decision-making and continuous improvement

Module 4: Building and Sustaining an Excellence Culture

  • Change management strategies for institutional transformation
  • Strategies for building internal champions and cross-functional buy-in
  • Sustaining excellence through training, communication, and recognition
  • Institutional resilience, agility and adaptability

Module 5: Developing Institutional Excellence Action Plans

  • Structuring excellence action plans: goals, timelines, responsibilities
  • Risk management, success metrics, and sustainability planning
  • Peer review and trainer-led critique of draft plans
  • Adapting plans to local contexts and maturity levels

Table of Contents

Course Code DU0703 Category

Language: English or Arabic

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