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Institutional Excellence Fundamentals

Course Overview

This course provides organizations with a solid foundation in the seven core dimensions of organizational excellence shared by leading national and international frameworks.

It is designed for staff and managers who need to understand not just the award criteria but the underlying principles and practices of excellence so they can apply them in everyday operations, improve performance, and prepare for future award initiatives.

Drawing on widely recognized models — including the Government Excellence Model (GEM2), the King Abdulaziz Quality Award (KAQA), the Dubai Government Excellence Model (DGEM), the Qatar Government Excellence Model (QGEM), the European Foundation for Quality Management (EFQM), and other national or international models — the program distills the common enablers and success factors into seven focused modules. Each module blends theory with practical exercises to help participants see how excellence principles translate into tangible improvements.

The last module then introduces the pillars, criteria, and fundamentals of the particular framework / model your organization uses.

Who Should Attend

  • Staff and managers who need a foundational understanding of excellence principles
  • Teams preparing to embark on excellence or quality initiatives
  • Employees who may later take part in award submissions or transformation projects

Course Objectives

At the end of this course, participants will be able to:

  • Understand the seven core dimensions of organizational excellence common to leading frameworks / models
  • Apply these principles to their own roles and functions to improve performance and service delivery
  • Strengthen leadership, strategy, service, innovation, people, and performance practices
  • Conduct internal self-assessments and identify areas for improvement
  • Align everyday operations with the pillars and criteria of their organization’s chosen excellence model
  • Contribute effectively to award readiness and long-term institutional improvement

Course Content

Module 1: Leadership & Vision for Excellence

  • Leading organizational transformation
  • Setting clear purpose and vision
  • Embedding a culture of excellence

Module 2: Strategy & Future Readiness

  • Strategic planning and scenario planning
  • Understanding future trends and disruptions
  • Managing risks and opportunities

Module 3: Service / Value Creation

  • Designing customer-centric services
  • Creating stakeholder value
  • Driving continuous improvement

Module 4: Innovation & Intelligent Enablement

  • Fostering innovation and creativity
  • Leveraging digital enablement
  • Managing data and knowledge effectively

Module 5: People, Resources & Partnerships

  • Developing and engaging talent
  • Optimizing resources and assets
  • Building partnerships and ecosystem thinking

Module 6: Measuring & Managing for Results

  • Developing KPIs and dashboards
  • Measuring outcomes and performance
  • Establishing reporting and learning loops

Module 7: Self-Assessment & Award Preparation

  • Documenting practices and compiling evidence
  • Performing internal self-assessments
  • Preparing for future excellence awards

Module 8: Introduction to Your Excellence Model

  • Tailored overview of the specific award model used by the organization, whether GEM2, KAQA, DGEM, QGEM, EFQM, or other national or international models
  • Pillars, criteria, fundamentals and award cycle
  • Local examples and case studies

Table of Contents

Course Code DU0701 Category

Language: English or Arabic

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