Digital Transformation in Context

• Define what digital transformation is and isn’t, with emphasis on public vs. private sector needs.
• Explore the global and regional trends reshaping how governments operate and deliver services.
• Discuss local case studies (UAE, Saudi Arabia) to examine success factors and common pitfalls.

Aligning Vision and Strategy

• Translate national and institutional visions into strategic digital initiatives.
• Apply strategy mapping to connect digital projects to KPIs and outcomes.
• Facilitate exercises to align teams on shared transformation objectives.

Business and Service Model Innovation

• Use frameworks like the Business Model Canvas to explore new ways of delivering public value.
• Examine examples of service unbundling, digitization, and new citizen experiences.
• Interactive group work to redesign a service or process for the digital era.

Leading Digital Change

• Discuss leadership styles for transformation vs. operational change.
• Explore stakeholder dynamics and how to lead in a multi-stakeholder environment.
• Case-based discussion on overcoming leadership resistance and building momentum.

Governance for Transformation

• Design a digital governance structure: committees, roles, responsibilities.
• Define decision-making protocols, escalation procedures, and monitoring systems.
• Benchmark against high-performing digital governance models.

Strategic Road mapping

• Learn how to create digital transformation roadmaps with phased priorities.
• Include milestones, budgeting, resource allocation, and risk management.
• Workshop: Draft your transformation roadmap for a selected department.

Scenario-Based Simulation

• Participate in a guided simulation where learners respond to transformation scenarios in real time.
• Apply strategic, leadership, and governance concepts to make decisions and justify approaches.
• Debrief and extract lessons learned with peer feedback.

Final Presentations

• Teams present their transformation plans, strategies, and roadmap justifications.
• Receive structured feedback from trainers and peers.
• Reflect on how to implement takeaways in their own organizations.