Empowering You To Achieve Success

Search
Facebook Instagram Linkedin Twitter

Crisis Management Course

Course Overview

Given the frequency of emergencies that can destabilize companies, mastering crisis management is vital. Recognizing this imperative need, our Crisis Management Training Program equips leaders with essential skills to prevent and respond to crises effectively. This comprehensive course focuses on conducting thorough risk assessments and emphasizes a multi-stakeholder perspective, guiding participants through emergency response frameworks and strategic incident response plans.

The training covers key components such as:

  • Establishing and managing specialized crisis management teams with defined roles and responsibilities
  • Reputation crisis management, controlling brand image control, effective interactions with the press and media, and strategic normalization of social media communications
  • Establishing and improving organizational resilience, with clear rules and procedures for handling crises

This course offers key benefits, including the ability to conduct proper risk assessments, equip participants with crisis management approaches, teach effective emergency response through a step-by-step guide, establish crisis teams, handle stressful communications, and proactively prevent crises.

Transform challenges into opportunities for growth by mastering the art of crisis management.

Who Should Attend

  • Business Continuity Manager
  • Disaster Recovery Managers
  • Emergency Management
  • Crisis Management Executives
  • Senior Management
  • Operations Managers
  • Anyone who wants to know how to respond to crises effectively

Course Objectives

At the end of this course, participants will be able to:

  • Realize what a crisis is and how to deal with it properly
  • Adapt a crisis management philosophy that helps you to be prepared
  • Learn more about cyber threats and how to handle them effectively
  • Consider your responsibility to be ready for a crisis
  • Understand the fundamentals of business continuity management
  • Master the best collaboration techniques in crisis management teams
  • Know how to deal with brand image and reputation during a crisis
  • Study the best business cases and apply best practices to your situation
  • Bring your organizational resilience to the next level
  • Be aware of the essentials of change management
  • Immediately apply the learned materials right at your workplace

Course Content

Introduction to Crisis Management

  • Definition of a Crisis
  • Definition of Crisis Management
  • Crisis Management Philosophy
  • Changing world of crises

Risk Assessment

  • Risk Management Assessment
  • Types of Risk
  • Identifying Risks Early
  • Cyber Threats

Self-Awareness in Crises

  • Change Drivers
  • Understanding crisis from a multi-stakeholder perspective
  • Assuming responsibility for a crisis
  • Responding quickly and appropriately

Responding to a Crisis

  • Emergency response frameworks
  • Steps in responding to an emergency
  • Planning for emergencies in advance
  • Creating an incident response plan
  • Business Continuity Management – ensuring continuity of the critical processes of a business

Crisis Management Teams

  • Developing a crisis management team
  • Assigning roles and responsibilities
  • Collaboration techniques in crisis management
  • Training and coaching of the crisis management team

Crisis Communications

  • Brand image and reputation
  • Assigning key stakeholders as spokespeople
  • Determining a leader for the crisis communications team
  • Establishing a chain of command for crisis communications
  • Developing holding statements
  • Interacting with press and media
  • Social media communications

Developing Organizational Resilience

  • Building ‘listening and monitoring’ systems
  • Developing strong feedback mechanisms
  • Building stakeholder listening posts
  • Advanced contingency planning for crises
  • Fundamentals of Change Management – learn from emergencies
  • How to prevent a crisis from happening again and lessons learned

Table of Contents

Course Code DU1308 Category
Location: Dubai, UAE
Duration: 5 Days
Language: English
Cost: 15,770 SAR
Inquire
Search