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Management Skills for Middle Managers

Course Overview

Middle management plays a pivotal role as the essential link between senior leadership and lower-level teams within organizations. To succeed in this crucial position, individuals must possess specific competencies, including strategic implementation, creating a productive work environment, and effective communication across organizational levels. Middle management courses offer invaluable benefits for those aspiring to or currently occupying such roles.

Our course, tailored for both new and experienced managers, unlocks the potential of middle management by equipping specialists with a distinct set of competencies. From strategic implementation to fostering a productive work environment and effective communication, participants gain essential skills for immediate impact. Core topics include team dynamics, leadership styles, conflict resolution, and communication strategies, fostering a hands-on and personalized learning experience.

This course, designed for dynamic engagement, incorporates short, interactive presentations, group activities, and role-playing exercises, participants practice and assess their skills, ensuring a comprehensive understanding of managerial roles. Anticipate tangible outcomes, including the ability to leverage leadership styles, knowledge of effective team building, proficiency in performance management, and enhanced skills in motivating teams for optimal results.

Drive direct improvements in performance with our Management Skills training course for middle managers.

Who Should Attend

  • Supervisors
  • Team Leaders
  • General Managers
  • Regional Managers
  • Junior Managers
  • Middle managers who want to improve their skills and close the skills gap
  • Professionals who want to become middle managers

Course Objectives

At the end of this course, participants will be able to:

  • Understand what it takes to be a professional middle manager and how to get there
  • Get acquainted with different leadership models and how to use each of them
  • Learn about team dynamics and how to ensure good team communication
  • Grasp the foundations of conflict management and assess your personal style in conflict
  • Master performance appraisal, goal setting, and how to give constructive feedback
  • Improve your communication skills and boost your adaptability as a manager
  • Know how to deal with time inefficiency and become a master of time management
  • Approach problem-solving and decision-making with systematic strategies
  • Be aware of the best practices on how to run an efficient meeting and never waste your time
  • Explore the secrets of motivation and how to be a true motivator for your team
  • Take your professional and personal competencies to a higher level to achieve new goals

Course Content

Management and leadership

  • What’s the difference between leadership and management?
  • The role and functions of a manager
  • The role and functions of a leader
  • Leadership models
  • Are leaders and managers born or made?
  • Each role has a balance of both leadership and management
  • Determining your leadership style (questionnaire)
  • Fundamentals of Emotional Intelligence for managers

Teambuilding and team dynamics

  • How is a team different from a working group?
  • How to create synergy in a team
  • Creating trust and psychologically safe spaces
  • Clear definitions of roles and hand-over points
  • Ensuring good team communication
  • Designing interdependent goals (team members have to cooperate to achieve their own goals)
  • Effective team culture: hard on tasks, hard on relationships, soft on people
  • Your preferred team role (questionnaire)

Conflict management

  • The five conflict management styles on an individual level
  • Your style in conflict (questionnaire)
  • How to resolve and manage conflict
  • When to call in outside help (mediation)

Performance management

  • How to set goals for your team members
  • The performance appraisal
  • How to give constructive and effective feedback
  • Managing performance in the context of the Willing and Able Matrix

Communication skills for managers

  • Importance of communication adaptability according to the situation
  • Determining your personal communication style (questionnaire)
  • How to communicate with a team
  • One-on-one communication
  • Corporate interactions
  • Stakeholders

Coaching, counselling, and mentoring

  • What’s the difference between coaching, counselling, and mentoring?
  • When is counselling required?
  • The role and responsibilities of a mentor
  • Coaching
    • When is coaching advised?
    • The Developer model
    • The GROW model
    • Key attitudes and skills required to be a successful coach

Prioritization and time management

  • Eisenhower’s matrix
  • Pareto’s principle
  • Efficiency vs. effectiveness
  • Planning your time

Problem-solving and decision-making

  • Root cause analysis
  • Deriving alternative solutions
    • Using creative thinking processes in a team situation
  • Determining evaluation criteria for the decision (i.e., the factors upon which you will decide which is the best solution)
  • Evaluating alternative solutions in a qualitative form (Six Thinking Hats model)
  • Evaluating alternative solutions in a quantitative form (pros/cons matrix, decision matrix)
  • When is a decision a good decision?

Meeting management

  • The central role and power of the agenda
  • Controlling the discussion
  • How to close a meeting so that all participants are clear about the decisions and next steps
  • The secret parallel purpose of team meetings

Motivation

  • Intrinsic vs. extrinsic motivation
  • What motivates employees?
  • Situational leadership: change your style according to both the situation and the team member(s) involved
  • Adapting your communication style to be more motivational
  • Delegation: trust and empowerment

Table of Contents

Course Code DU1303 Category
Location: Dubai, UAE
Duration: 5 Days
Language: English
Cost: 15,770 SAR
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