Empowering You To Achieve Success

Search
Facebook Instagram Linkedin Twitter

Certified Balanced Scorecard Professional CBSP

Course Overview

The Certified Balanced Scorecard Professional (CBSP) program is a global standard in performance management. Experience the power of Balanced Scorecard systems, exceeding traditional financial measures for a comprehensive performance view. Tailor this expertise to diverse industries using the award-winning nine-step methodology by the Balanced Scorecard Institute. Craft meaningful metrics, fuel informed decision-making, and cascade insights across all organizational levels with our versatile program.

This program provides you with the fundamental concepts of the Balanced Scorecard and how it can be used to improve the performance of diverse organizational structures and industries, utilizing all the tools and techniques to build, implement, and sustain a Balanced Scorecard planning and management system, using the Institute’s award-winning nine-step methodology.

Key Highlights:

  1. Crafting meaningful performance measures and targets
  2. Utilizing a scorecard system to drive performance-informed budgeting and accountability
  3. Obtaining performance information for enhanced decision-making through scorecard automation
  4. Effectively cascading the scorecard to all organizational levels
  5. Designing and implementing a scorecard in the presence of pre-existing frameworks
  6. Revising poorly designed scorecard elements
  7. Overcoming obstacles and navigating real-world challenges
  8. Evaluating planning documents and processes

Who Should Attend

  • This course is recommended for executives, managers, planners, and analysts who are part of a Balanced Scorecard development team, and are seeking the best practical ideas for improving organizational performance.

Course Objectives

At the end of this course, participants will be able to:

  • Develop and implement a BSC system
  • Improve focus on strategy and results
  • Improve organizational performance by measuring what matters
  • Align the work people do on a day-to-day basis with strategy
  • Focus on the drivers of future performance
  • Improve communication of the organization’s Vision and Strategy
  • Prioritize in tough economic times.
  • Understand the key concepts of the Balanced Scorecard, and why it is gaining so much attention in corporate, non-profit, and governmental organizations
  • Learn a systematic, nine-step methodology for building and implementing the Balanced Scorecard, based on the performance management theory developed at Harvard University and the Institute’s international Balanced Scorecard consulting experience
  • Improve focus on strategy & results
  • Improve communication of the organization’s Vision and Strategy

Course Content

Module 1

  • Origins and Progression of the Balanced Scorecard Methodology
  • Balanced Scorecard as a management concept for different organizations
  • Advantages of Balanced Scorecard to increase performance
  • Strategies, Design, and Execution of the BSC in existing frameworks
  • Balancing non-financial and financial aspects of business
  • The Cause and Effect Relationship
  • Employee influence, productivity, and accountability
  • Developing an Efficient Balanced Scorecard that works

Module 2

  • Successful BSC Program Launch: The 9 Steps
  • Assessment of current data and standings
  • Strategy Profile
  • SMART Strategic Objectives
  • Strategy value-chain Mapping
  • Performance Measures(KPIs)
  • Strategic Initiatives to close performance gaps
  • Performance Analysis of evidence-based data
  • Organizational Alignment: Integration
  • Evaluation

Module 3

  • Balanced Scorecard Management System: Strategy Mapping and Architecture
  • Linking values, mission, value drivers, and vision
  • Creating a BSC Strategy Map for boosting performance
  • Organizational Performance Scorecard
  • Profiling priorities and linking them to BSC
  • Desired State of Evolution formulation
  • Understanding the implementation of the 4 pillars of the Balanced Scorecard

Module 4

  • Financial Perspective in Balanced Scorecard
  • Basic Strategic Ideas related to finance
  • Measuring these Ideas concerning other non-financial aspects
  • Correct data, reporting, and analysis
  • Simplifying the financial overview
  • Avoiding pitfalls with financial aspects of BSC

Module 5

  • Customer Standpoint in Balanced Scorecard
  • Customer Market Segment
  • Customer perspective statistics and methods
  • Customer Value Plan
  • Core Customer Measurements
  • Linking Customer Perspective with Financial Perspective

Module 6

  • Internal Business Process Viewpoint in Balanced Scorecard
  • Operations Processes and its management
  • Customer Service Management Processes
  • Regulations, Processes, and Compliance
  • Fundamental Business objectives and KPI’s
  • Linking this measurement with Financial and Customer Perspective

Module 7

  • Learning and Growth Perspective
  • Human Resource Wealth
  • Information and Data Hub
  • Organizational Capacity building
  • Alignment of Intangible resources with a strategic approach
  • Linkages with the above 3 Perspectives

Module 8

  • Balanced Scorecard strategy-focused organization
  • Cascading and simplifying a balanced scorecard
  • Strategic and Critical Thinking
  • Best Performance Management Processes
  • Performance Scorecards and Dashboards
  • KPI Documentation and Policies

Module 9

  • Common Pitfalls in a Balanced Scorecard
  • Re-working poorly designed scorecard
  • Key enablers: Technology and innovation
  • Balanced scorecard: Best Practices
  • Practical Implementation in different organizational structures

Table of Contents

Course Code DU0703 Category
Location: Dubai, UAE
Duration: 5 Days
Language: English
Cost: 15,770 SAR
Inquire
Search