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Masterclass in Working with VIP Customers

Course Overview

Effectively managing VIP customers requires specialized skills beyond regular clientele interactions. This market-driven course offers essential insights into the world of VIPs, covering top-quality service, effective treatment, and golden rules. You will learn what distinguishes VIPs, understanding their unique needs within the multicultural UAE environment. The program adopts a professional approach to deliver an authentic VIP customer experience, translating into positive outcomes for individuals and companies.

Establish your unique identity as a strategic VIP customer manager, equipped to excel in unique interactions and drive positive outcomes for both you and your company, mastering the following crucial aspects of VIP customer interaction:

  • Understand who VIPs are and why providing excellent service to them might be challenging
  • Learn how to build relationships with VIPs and how it can benefit your daily duties
  • Identify potential pitfalls in working with VIPs that many professionals may encounter
  • Master the tactics and techniques necessary for successful interaction with VIPs
  • Discover the essential elements and secrets of exceptional VIP service and the best practices to apply.

Who Should Attend

  • Relationship Managers
  • Sales Professionals and Managers
  • VIP Client Manager
  • Sales Consultants
  • Sales Representative
  • VIP Client Services Manager
  • Account Executives and Managers
  • All professionals who work with VIP Clients

Course Objectives

At the end of this course, participants will be able to:

  • Understand how and why VIP customer service & etiquette needs to be different
  • Skyrocket your results via establishing reliable contacts with VIP customers
  • Build and manage client contacts and relationships with outstanding results
  • Learn techniques and get certified in the delivery of an outstanding VIP experience
  • Know how to switch from aggressive selling to sales via service delivery
  • Communicate with customers more efficiently via various communication channels
  • Perfect your interactions using the techniques acquired from the course
  • Study the realities and specifics of VIPs in the UAE and its multicultural aspects
  • Create a clear plan and strategy on how to improve your relationship with your VIPs
  • Increase customer satisfaction, which ultimately impacts your overall personal results
  • Become a true professional when working with all types of VIP customers

Course Content

Everything You Should Know About Customer Service Essentials

  • What is customer service & etiquette and how shall it be provided to VIP Customers?
  • Recognizing how customer service affects you and your performance at work
  • Identifying hitches in provision of high-quality customer service
  • What makes customers stay, and the reasons they usually leave
  • The lifetime value of existing customers in facts and figures
  • Importance of creating long-term relationships

Efficiency, Customer Experience and Employees Engagement

  • How to identify the correct customer expectations
  • Building client confidence and relationships with ease
  • Establishing customer contacts as long-term relations
  • Why all the above is important for working with VIPs?

The Correct Definition of VIPs and what makes them Different

  • Differences between VIP and regular customers
  • Reasons why VIPs want to feel important and special
  • Crucial reasons why you should provide VIP service

Building Relationships Is Key to Success but How to Build It with VIP Customers?

  • Understanding an importance of relations for successful customer service
  • What different is between building relations with VIP and regular customers?
  • Knowing what makes the real value for VIP clients
  • List of best practices to build relations with customers in a short period

Identifying your best VIP Customers

  • Is every customer really a VIP?
  • Defining your right target customers

Key Points to Consider for VIP Customer Service & Etiquette

  • Defining the level of service to be delivered and applicable etiquette
  • Top elements which make VIP experience
  • How to go above and beyond? It can be easier than you think.

Forget About VIP Sales – Only VIP Service Exists in this Segment

  • Why Sales in common meaning are hopeless nowadays?
  • Switching from standard selling approach to providing high-quality service

Mastering Different Elements to How to Manage VIP Clients

  • General rules of communication with VIP customers
  • Communicating with your VIP via the phone effectively
  • Best Practices for Face-to-face Interaction
  • Is written communications special for VIP as well?
  • Respecting privacy of VIP customers

What Does It Mean to Deliver the True VIP Experience in the UAE Realities?

  • Particulars of the UAE you must consider
  • How to handle multiculturalists aspect

Strategies and Techniques to Enhance Your Working Process with VIP Customers

  • How to implement the international customer service standards
  • Top tips for fast implementation and improvement

The Pitfalls of VIP Service You Must Be Aware Of

  • Are VIP objections different and how to handle them?
  • How to prevent possible fails and mistakes in providing VIP customer service?
  • Dealing with complaints of VIP clients efficiently

Table of Contents

Course Code DU0504 Category
Location: Dubai, UAE
Duration: 5 Days
Language: English
Cost: 15,770 SAR
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