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Certified Business Office Manager

Course Overview

Discover the powerful framework of Administrative Management (AM) for understanding organizational dynamics and creating efficient information processing environments. Our course provides hands-on experiences to enhance your understanding of the crucial role of a professional Administrator within your organization.

Analyze diverse organizational structures and their impact on systems, procedures, culture, and personnel through theoretical insights and practical examples. Engage in collaborative group workshops and interactive activities to exchange knowledge with peers and Course Leaders, enriching your strategic understanding aligned with organizational goals.

This course focuses on enhancing administrative practices at personal and organizational levels, ensuring immediate workplace applicability, it empowers you to implement newfound knowledge promptly, contributing significantly to your organization’s success. Enroll now to elevate your administrative acumen and turn theoretical insights into marketable skills for career advancement.

Who Should Attend

This course is suitable for anyone with an administrative role in an organization, or responsible for the processing of information. It is also highly recommended for those with – or wishing to achieve – higher management and board responsibilities in developing strategies to achieve organizational success through application of Administrative Management techniques:

  • Administrators
  • Administrative Assistants
  • Senior Assistant Co-coordinators
  • Office Managers and Supervisors
  • Office Administrators
  • Personal Assistants
  • Executive Secretaries
  • Executive Assistants
  • Management Secretaries
  • Department Co-coordinators
  • HR and Finance professionals

Course Objectives

At the end of this learning course, participants will be able to:

  • Develop your ability to read and understand organizations, and apply fundamental Administrative Management techniques to improve strategic capabilities
  • Understand the basic duties of an Administration manager.
  • Have a deeper understanding of Administration manager responsibilities.
  • Learn how to influence those around you through understanding motivation, teams and people, and improve your own self-development, time-management, and delegation skills in the workplace
  • Understand professionalism, leadership, critical thinking skills, and communication skills.
  • Understand the basic responsibilities regarding operations and legal requirements.
  • Understand the basic financial responsibilities of an office manager.
  • Understand the IT requirements of an office manager.
  • Understand the basic Human Resource functions of an office manager.
  • Understand how to supervise employees and monitor the workflow within the office.
  • Understand physical office manager.
  • Understand the numerous operational improvements that you can make as the office manager to continually refine your operations and innovate how you produce services.
  • Reflect on your own administrative practices and contribute to improving the performance of systems and resources using powerful development frameworks to improve the quality and communication of administrative information
  • Review and understand office manager best practices.
  • Maximize your own personal development, and equip yourself for promotion and further study options

Course Content

Office Manager Introduction

  • Being an office manager requires a diverse set of skills. Duties can include anything from greeting clients, to supervising other employees, to management of payroll, or even dusting the office.

Office Management Roles and Responsibilities

  • The office manager is the key individual responsible for quality service and business success. Office managers manage the work, workflow, and workers in the office management environment.

Core Competencies and Skillsets

  • As the office manager there are four focus areas of competence you will need. These competencies are critical for every office manager position and at every level of responsibility.

Business Operations and Legal Requirements

  • The office manager will monitor and perform any requirements for the legal structure of the office, such as proprietorship, corporation, partnership, or other legal structure.

Financial Management

  • Each office manager will perform some form of financial management. This may include accounting, bookkeeping, payroll, receiving payments from customers, paying for supplies, vendor support, or hiring consultants.

Information Technology Management

  • The office manager is also responsible for information technology management as well as the office equipment selection and disposition once equipment has reached its expected lifespan.

Human Resource Management

  • As the office manager you will have several responsibilities in hiring practices and staffing your office with the right employees.

Supervising Employees and Ensuring Work Flow

  • Much of your day to day activities will include supervising your employees and ensuring proper workflow to complete the tasks that are necessary to satisfy customer needs.

Physical Office Environment Management

  • The physical office environment is another factor which affects your customer service, efficiency, safety, productivity, and employee satisfaction.

Productivity and Efficiency

  • Productivity and efficiency are one more factor that the office manager will monitor. The manners in which you produce your work in terms of quality, efficiency, and satisfaction largely define your reputation as an office manager.

Office Management Best Practices

  • So how do you know if you are doing a good job? That is a question you should ask yourself frequently as an office manager and as a professional.

Table of Contents

Course Code DU0203 Category
Location: Dubai, UAE
Duration: 5 Days
Language: English
Cost: 15,770 SAR
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