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Certified Administration & Office Management Professional

Course Overview

Elevate your career as an office manager with our dynamic Certified Administration and Office Management course! Unleash the potential of this crucial role within any organization, where your expertise in coordinating internal operations is essential. Our comprehensive training program is tailored for modern specialists, equipping you with advanced interpersonal communication, organizational flair, and other office management skills.

Learn how to establish well-coordinated internal operations, enhance your communication and organizational skills, and elevate your time and stress management skills, and how to handle both internal and external customers. Upon completion, you’ll receive an accredited certification, a key asset pushing your professional development to new heights.

Distinguished by its practical orientation, the course ensures active engagement through exercises, role-playing scenarios, and dynamic discussions. Key Benefits Include:

 

  1. Redefining your professional role as an office manager/administrator and recognize your significance
  2. Enhancing your communication skills to foster better professional relationships
  3. Improving your abilities in managing both internal and external customers with skill and professionalism
  4. Implementing proven time management techniques to significantly boost productivity in your daily responsibilities
  5. Acquiring mastery in planning and executing effective meetings, coupled with meeting etiquette
  6. Developing the resilience to effectively deal with stress, regardless of the intensity of the situation

 

Enroll now to unlock a world of possibilities in office management and administration.

Who Should Attend

  • First time Managers
  • Supervisors
  • Secretaries
  • Administrators
  • Receptionist
  • Administrative Assistants
  • Administration Officers
  • Personal assistants
  • Support Staff
  • Office Managers
  • Anyone who wants to work in administration and office management

Course Objectives

At the end of this learning course, participants will be able to:

  • Become a better and more efficient office manager
  • Know how to deal with the day-to-day challenges of a modern administrator
  • Launch the process of your professional and personal development
  • Grasp the fundamentals of Emotional Intelligence and its importance
  • Know how to behave with people of different seniority levels
  • Learn the essentials of business and meeting etiquette
  • Practice handling complaints and improving your overall customer service
  • Polish your writing and phone etiquette with proven techniques
  • Improve the maintenance of office systems such as data management and filing
  • Explore techniques like GTD that will help you to get things done
  • Delve into financial essentials, including handling invoicing and petty cash

Course Content

The role of the office manager or administrator

  • Perception versus reality
  • Office management and administration skills overview
  • Understanding your organization – Structure vs. culture.
  • Fundamentals of team management

Effective interpersonal communication

  • Advancing your verbal communication skills
  • Understanding and using body language in daily life
  • Building excellent relationships with colleagues
  • Working with senior management
  • Win-Win negotiations with suppliers (internal and external) – Principles, planning, tactics
  • Presenting your ideas and influencing others: how to deliver your thoughts with impact

Protocol and business etiquette

  • Principles of business etiquette
  • Dealing with different personality types at work
  • Dealing with different cultures
  • Coping with office politics and gossip

Dealing with visitors and improving customer service

  • Meeting and greeting guests of different seniority levels
  • Servicing internal and external customers
  • Phone communication – phone etiquette
  • Being an effective gatekeeper

Written communication

  • Effective business writing and writing etiquette
  • Business report writing
  • Taking dictation and meeting minutes

Boosting productivity

  • Effectiveness versus efficiency
  • How to find and eliminate inefficiencies in your office
  • Step-by-step guide – Simplification of work processes
  • Best practices to be more productive

Office work and file management

  • Creating efficient workflow systems
  • Creating and maintaining office systems such as data management and filing
  • Document control – Data/records management
  • Actual plan for how to organize your file management properly

Effective time and stress management

  • Identifying causes of stress – Recognizing how stress and feelings affect performance
  • Proven practices to deal with stress effectively
  • Developing your planning skills
  • Diary management and calendar management
  • Managing interruptions – How to be prepared for changes and surprises
  • Techniques to improve: problem solving, multitasking, and dealing with complexity
  • Handling requests and conflicting priorities

Organizational skills

  • Fundamental GTD principles
  • Organizing professional meetings
  • Party planning
  • Travel arrangements
  • Tradeshows
  • Appointment booking and arranging interviews
  • Sourcing office supplies
  • Household tasks
  • Shopping

Confidentiality guidelines

  • Your confidentiality duty
  • Keeping data secure
  • Key points you should be aware of
  • What to do in sticky situations

Bookkeeping

  • Fundamentals of Financial & Managerial Accounting
  • Taxes
  • Invoicing/Petty Cash

Going the extra mile

  • Social media management
  • Carrying out background research and presenting your findings
  • Creating your mission, goals, and motivating yourself to put in extra effort

Table of Contents

Course Code DU0202 Category
Location: Dubai, UAE
Duration: 5 Days
Language: English
Cost: 15,770 SAR
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