Empowering You To Achieve Success

Search
Facebook Instagram Linkedin Twitter

Certified Employee Relations Professional

Course Overview

An expert who knows that employees are the most valuable assets for any organization and work towards managing relationships is called employee relations specialist. Employee relations influence almost every decision made around human resources.

Developing, implementing, administering, and analyzing employee and employer relations is the core of managing a healthy organizational culture, managing conflicts or preventing them from occurring, building and managing employee discipline.

An employee starts experiencing the culture even before stepping inside the organization and being hired, this makes it paramount for each one within the organization to be pleasant and nice to new hires.

This course will empower you in becoming an Employee Relations professional who understands the importance of building a conducive environment for the employees.

It is also designed to shed light on activities that are formally and informally expected from ER units. Also, this course is a functional journey that will assist participants in exploring the skills that contribute to success.

Who Should Attend

  • Employee Relations Personnel
  • Leaders and Managers
  • HR personnel
  • Line Managers
  • HR experts
  • OD Consultants
  • Independent consultants
  • Corporate professionals managing people in the business

Course Objectives

At the end of this course, participants will be able to:

  • Define the role of employee relations within the organization and the HR function
  • Operate in line with the relevant sections of national labor laws
  • Create and use HR analytics and Key Performance Indicators (KPIs) to devise operational employee relations strategies
  • Conduct employee satisfaction surveys and interpret their results
  • Differentiate between coaching and counseling and apply both within the work environment
  • Analyze performance management data to report and advise on performance and productivity
  • Create an environment of trust and safety
  • Strengthen the management and employee relation
  • Understand and utilize proper resources and time in creating effective policies
  • Managing the expectations of management and competencies of employees
  • Create a healthy work culture to increase productivity and reduce employee turnover
  • Coach and counsel employees for improved morale and engagement, consistently
  • Enable organizational success by empowering employees with KSA (Knowledge, Skills, Abilities) to perform well at job
  • Review and provide annual reports and reward the employees
  • Suggest corrective measures wherever employees are off the course
  • Provide fair and just environment by preventing any discrimination basis biases (conscious /unconscious)
  • Become skilled at handling challenging employees, situations and take necessary disciplinary actions, if required
  • Prepare exit interviews and analyze results to reduce turnover

Course Content

Employee relations

  • Definition of the employee relations function
  • Main duties and responsibilities
  • Administration versus operations versus welfare
  • Employee relations versus human resources
  • Employee relations versus personnel and administration
  • Employee relations versus performance management
  • Employee relations versus training and development

National labor laws

  • Main sections of the labor law
  • Labor law and administration
  • Code of conduct
  • Disciplinary matrixes
  • Disputes resolution: employee, company, and law
  • Code of conduct and legality of the disciplinary framework
  • Role of employee relations in communicating labor law

From workforce reporting to impactful analytics

  • Employee relations main key performance indicators
  • More data does not equal useful data
  • The importance of analytics on critical business directions
  • Providing implications not HR directives

Employee morale

  • Organizational culture versus organizational climate
  • Influencing organizational climate
  • Defining employee morale
  • Main principles for the development of employee satisfaction surveys
  • Employee morale versus organizational health
  • Tangible and intangible measures of employee morale
  • The morale index

Coaching and counseling roles of employee relations

  • Appropriateness of coaching and counseling
  • Common mistakes done by employee relations
  • Coaching methodologies and tools

Performance management and career development

  • Understanding your workforce culture, capabilities, and needs
  • Performance management systems
  • The tangibles and intangibles in performance management
  • Role of employee relations in performance management and career planning
  • Talent management grids
  • Succession planning

Exit interviews

  • The importance of exit interviews
  • Exit interview form
  • Conducting exit interviews
  • Reporting exit interview results

Table of Contents

Course Code DU0111 Category
Location: Dubai, UAE
Duration: 5 Days
Language: English
Cost: 15,770 SAR
Inquire
Search